Refund & Cancellation Policy

Free tier

The free tier has no charges, so there is nothing to cancel or refund. You can stop using ToolKit House at any time, and you can delete your account from your account settings.

Cancelling a subscription

You can cancel a Starter, Professional, or Business subscription at any time from your billing settings. Cancelling stops future renewals, but your paid access continues until the end of the billing period you already paid for — whether that period is monthly or annual. We do not prorate or refund the unused portion of a cancelled period.

Refunds

Fees already charged are generally non-refundable, with the following exceptions:

• Accidental duplicate charges caused by a billing error on our part are refunded in full.
• New annual subscriptions may be refunded in full if you request a refund within 14 days of the initial annual charge and have not made substantial use of paid-only features.
• Legal requirements. Where local consumer law grants a right to a refund or cooling-off period, that right applies regardless of the terms above.

Monthly subscriptions are billed one period at a time and are not eligible for partial refunds once a billing period has started, since you retain full access for that period.

Switching between monthly and annual billing

You can switch your billing interval from your billing settings. Switching from monthly to annual applies at your next renewal. Switching from annual to monthly takes effect at the end of your current annual term; we do not refund the remainder of an active annual term when you switch down.

Downgrades and upgrades between plans

Upgrading to a higher plan (for example Starter to Professional) takes effect immediately and any price difference is prorated for the remainder of the current billing period. Downgrading to a lower plan takes effect at the start of your next billing period so you keep what you already paid for.

How to request a refund

To request a refund under the exceptions above, contact us through our contact page with your account email and the reason for your request. We aim to respond within two business days.